Our Easy Design And Construction Process
Most people who call us are a bit unsure how this all works, and do not want to feel sold to. Fair enough. So here is exactly what happens, in order, with nothing hidden.
1. First chat. You tell us what you want, and just as importantly, what you never want to go through again. Most of our clients arrive with a list of things they did not like the first time around, and that list is gold. No hard sell, no pressure, no obligation.
2. Preliminary stage. This is where we earn your trust. We finalise the design and your selections, and we investigate the block with a contour survey and soil test. We get real fixed prices from our suppliers, not guesses. It takes time and it has a fee, and it is the reason we can give you a genuine fixed price at the end of it.
3. Full-size walkthrough. Before we build, you walk your home at full size, with furniture in place, and change anything while it is cheap to change. This is the step our clients talk about most.
4. Fixed price and build. You sign a fixed price contract with no allowances hiding in it. Your build takes one of our limited slots for the year, so the same trades stay on it start to finish.
5. Handover. You move into the home you walked through, because we sorted the detail first. No surprises at the end, because there were none left by the start.
Design Stage
Step 1: Concept Proposal (includes Concept Plan and Initial Estimate)
- You will meet with our preferred designer to discuss your new home design.
- Using the information discussed, the designer will commence drawing & provide the concept plan for your new home.
- Throughout this process, you will be supported by Toby with feedback and suggestions from a professional & practical builder’s perspective. You will be able to make unlimited changes to your plan until we can provide a design that you are happy with.
- Upon completion of your concept plan, an Initial estimate will be provided based on a combination of Highwater Homes’ Signature Inclusions & any additional wish list items provided by you.
- As an option, take a walk through of your unique luxury custom home builders designed home before it is built.
- Receive access to Highwater Homes’ online project management system through your own online client portal to view all specifications, detailed construction schedule, budget and a means to communicate directly with our team.
Step 2: Preliminary Building Agreement (includes fixed price tender proposal)
- You are happy that we can provide you with the home that you envisage.
- The Preliminary Building Agreement (PBA) is job specific and will include the preparation of architectural drawings suitable for construction, Geotech report, Contour survey, Engineering design build and Site inspection (amongst other items).
- After these reports are complete we can provide you with an accurate, fixed price to build prior to signing the contract.
- The PBA is specific to each home and is dependent upon the location of the site and requirements of the local council. Further reports that may be required will be detailed in your individual PBA.
- To enable us to provide you with an accurate fixed price to build your home, we ask that you visit our suppliers and make your selections. This ensures that what you want included in your home is exactly that!. You will meet with our design and colour consultant who will work with you to bring all of your colours, textures and design ideas together. You will be supported at each of the showroom consultations as you make your selections.
Pre-Construction Stage
Step 3: Sign Contract
- We meet with you in our office to sign the Fair Trading contract and other required documents.
- Deposit will be required to be paid after the cooling off period.
Step 4: Certifier Approval
- After final review of your plans and documents, we will prepare and submit all of your plans to the Principal Certifying Authority (PCA) and all relevant regulatory service authorities for Construction Approval. This approval is required prior to any building works starting.
Step 5: Final Selections
- You will access the online project management system to complete and confirm your selections. This is where you can watch your building schedule come to life.
Construction Stage
Step 6: Construction
- Once construction commences, you will have regular updates and site meetings with Toby and the site manager.
- You will have full access to our online project management system for all job information during construction, watch your home being built
24/7. - There will be opportunities for critical stage inspections through your home on a regular basis during the construction stage.
Step 7: Handover
- Prior to handover you will be given a comprehensive walkthrough of your home.
- Handover day is the most exciting day – and through the online schedule you will know when this will be, well in advance (so you plan
and organise to have the day off work ahead of time). - You will have a personal meeting with Toby to hand over the keys and present your beautiful new home.
Step 8: Ongoing Support
- You will have a 180 day maintenance period to address any items that may require attention. This will include access to trades and suppliers to ensure your home is maintained beyond your expectations.
- We will provide you with regular emails to ensure that you are kept informed and up to date with what is required at certain stages after your handover day.
- Receive peace of mind with a six year structural warranty on your new home.
Frequently Asked Questions
Why do some builders charge for a quote?
A free quote is quick because it is a guess, and it hides the unknowns until after you sign, when you can least afford to say no. A paid preliminary stage covers the design, selections, site reports, engineering and real supplier prices needed to give a genuine fixed price. The fee is what lets the builder stand behind the number. At Highwater Homes, the preliminary for a design and build can cost up to $40,000, and a tender on existing approved plans starts from $5,000.
Do you handle council approvals and permits?
Yes. Council approvals, and the reports, drawings and engineering behind them, are part of our preliminary stage, so you are never left coordinating consultants yourself. Around Camden and Macarthur, council itself is usually straightforward. The trickier part is estate design guidelines, which can set rules on your colours, style and size and often need the developer's approval before council even sees the plans. We know which estates are strict and we handle that process for you.
How do you keep clients informed during the build?
You deal with Toby and the same small team the whole way through, not a rotating cast. We answer messages within 24 hours, and you have a 24/7 online client portal with your plans, selections and progress in one place, so you never have to chase us for an update. Because we cap our builds at ten a year, the person answering your question is the person who actually knows your job, which is what makes fast answers possible.
What hidden costs come up when building a home?
The most common are site costs you cannot see when you buy the block. A contour survey often shows a "flat" block has up to a metre and a half of fall, which adds retaining, fill and engineering costs. Soil removal can cost thousands of dollars and adds nothing to the finished home. Estate design guidelines can also add cost by dictating your materials, colours and style. A contour survey and soil test done before pricing turn all of these from surprises into known figures.